If you ever need to return or exchange any of our products, please follow along.
1.) If you purchased directly through Tycon Systems:
a.) Find the serial number of your product
b.) Locate the order number/invoice number
c.) Read through our RMA Policy
d.) Email firstname.lastname@example.org
2.) If you purchases through one of our distributors:
a.) Contact your distributor, let them know the issue and find out their return policy.
b.) They will need to contact us, with their order number (we gave them).
**Note: if you call us first, we will have you contact your distributor.
c.) Make sure you give them the serial number on your product.
3.) If you need an advanced replacement:
a.) Although we do not charge your credit card right away, we will need a credit card number in case we do not receive the damaged/defective product.
If you have any questions, please review our policy and then send us an email.
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Sara, Tycon Systems Marketing Department.